Thursday, June 25th, 2009

12:00 PM Central

Heather has worked at Spectrum Health since 2005.  Nearly three years ago she was asked to help initiate a corporate-wide Service Management strategy as a Strategist in the Office of the CIO, where she also helps build relationships between Spectrum Health and other organizations, and improves communications between IT leadership and their customers. Her enterprise-level experience spans twenty-five years, five industries, and six major corporations, including Hewlett-Packard, Steelcase Inc., U.S. Freightways, Pfizer Inc., and Spectrum Health.  Heather received her BA degree from Amherst College, her MBA from the University of Michigan, and is an ITIL (V2) Service Management Master.

Please click the link below to see more information, or to join the meeting.

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To join the online meeting (Now from iPhones too!)
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1. Go to https://maryville.webex.com/maryville/j.php?ED=124923077&UID=0&PW=6ada4b1b50103575745e035b53
2. Enter your name and email address.
3. Enter the meeting password: itSMF2009
4. Click "Join Now".

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To join the teleconference only
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Call-in toll-free number (US/Canada): 866-699-3239
Call-in toll number (US/Canada): 1-408-792-6300
Toll-free dialing restrictions: http://www.webex.com/pdf/tollfree_restrictions.pdf

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