The Higher Ed SIG provides opportunities to share with – and learn from – colleagues at other universities that are implementing IT Service Management using ITIL (and other related best practices).

While implementing ITIL processes makes sense for any IT shop, academic environments pose a unique set of opportunities and challenges. By listening, learning and sharing, you and others can benefit from participation regardless of your organization’s current stage, whether it is in the discovery process, mid-process implementation or with well-established processes.

Here are some of the things we currently offer:

• • Events: Live webcast events and presentations (see archived events)
  • LinkedIn: Discussion groups and networking
    
  • Blog: University ITSM Blog
    
  • Other Universities: On-line reference showing some examples of what other universities are doing with IT Service Management

Sign up to be a member by contacting us via email.

This SIG fosters communication and collaboration amongst IT service management colleagues across many universities and aid the improvement of business and IT processes through the sharing of knowledge and experience.